Collecting an Original
Shipping & Returns
Shipping
All original artworks are carefully prepared and shipped internationally using tracked delivery services.
Orders are normally prepared for shipment within 3–5 business days after payment has been confirmed. If an artwork requires additional preparation or special packaging, you will be contacted before shipment.
Estimated international delivery time is generally 7–21 business days after dispatch. Delivery times are estimates and may vary depending on the destination, carrier delays and customs processing.
Tracking information will be provided once the artwork has been dispatched.
Shipping Costs Shipping cost and available delivery options are confirmed individually based on the destination before purchase. International orders may be subject to customs duties, import taxes, VAT or other fees depending on the destination country. These charges are determined by local authorities and are the responsibility of the buyer. They are not included in the artwork price unless explicitly agreed before purchase.
Packaging Each artwork is carefully packed to protect it during international transport. Works on paper and canvas are packaged according to their size, medium and framing requirements. Please keep the original packaging until you have inspected the artwork after delivery.
Returns
I want you to feel confident when collecting an original artwork. If you change your mind, you may request a return within 14 calendar days of receiving your order.
To request a return, contact costa@belik.us.
The artwork must be: - returned in its original condition; - free from damage or alterations; - securely repackaged for transport; - returned using a tracked shipping service.
Return shipping costs are the responsibility of the buyer. The original shipping cost and any customs duties, taxes or import charges are non-refundable.
Refunds Once the returned artwork has been received and inspected, you will be notified. If the return is accepted, the purchase price will be refunded to the original payment method. Please allow several business days for your payment provider to process the refund after it has been issued. If the artwork is returned damaged because it was inadequately packaged, the refund may be reduced accordingly.
Damaged Artwork If your order arrives damaged, please contact costa@belik.us within 48 hours of delivery. Please include: - photographs of the damaged artwork; - photographs of the outer packaging; - photographs of any damaged packaging; - a photograph of the shipping label. Do not discard the packaging while the claim is being reviewed. If damage occurred during shipping, we will work with the carrier and the buyer to arrange an appropriate solution.
Lost Shipments If tracking indicates that an order may have been lost in transit, please contact the studio. A carrier investigation may be required before an order can be considered lost and a refund or replacement solution can be provided. Because each original artwork is one of a kind, an identical replacement usually cannot be supplied.
Commissioned Artworks Commissioned, personalized or custom-made artworks are final sale and cannot normally be returned for a change of mind. This does not affect cases where an artwork arrives damaged or where there has been an error with the order.
Shipping Questions
Do you ship internationally?
Yes. Original artworks are available for international delivery. Shipping costs and available delivery options are confirmed individually by email based on the destination.
How long does shipping take?
Most international orders arrive within approximately 7–21 business days after dispatch. Delivery times may vary depending on the destination and customs processing.
Will I have to pay import fees?
International orders may be subject to customs duties, VAT or other import charges determined by the destination country. Any such charges are the responsibility of the buyer.